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Frequently asked questions

General

What happened to Alvin & Company?
In September of 2020 Alvin & Company decided to close its doors after 70 years in the art materials distribution business. The Alvin brand of drafting equipment was purchased by Ascendant. The new Alvin relaunched in 2021.
Will Alvin carry all the same products?
Alvin will be bringing back a very focused collection of all its best products. The focus is on all the hand tools and supplies in the categories of drawing, drafting and design. At this time Alvin has no plans to bring back its furniture line.
What about Heritage Arts and Prestige Portfolios?
Prestige Portfolios are also set to return in 2021. The Heritage Arts brand is being retired.
Do you have customer service available by phone or email?
Phone: 877-228-3310 Email: info@alvindrafting.com
Will Alvin still distribute other brands?
No, Alvin will no longer be a wholesale distributor of other brands. Our focus is on returning to our own brand of products.
What types of drafting and art supplies do you carry?
Alvin carries a wide variety of drafting and art supplies. Some of our best sellers are cutting mats, mechanical pencils, and technical papers. Visit our catalog to learn more.
Do you have a physical store I can visit?
No, we are 100% online, but we do sell to brick and mortar wholesale distributors. Contact sales@ascendantbrands.com to find a store near you that might carry our products.

Orders & Shipping

How long does shipping usually take?
We offer shipping through USPS and FedEx. Rates are based on weight, size, and destination. We ship to locations within the United States and U.S. territories, including Alaska, Hawaii, and Puerto Rico. When shipping to a PO Box, only USPS is available. For international orders, please contact sales@ascendantbrands.com for a shipping quote and ETA.
Will Alvin still sell wholesale?
Yes, Alvin will still have a wholesale channel, along with programs for B2B. Contact sales@ascendantbrands.com for more information.
Can you ship internationally?
For international orders, please contact sales@ascendantbrands.com for a shipping quote and ETA.
Do you offer bulk discounts for large orders?
Yes, contact our wholesale team for more information: sales@ascendantbrands.com
Do you have a section of clearance items?
We offer competitive prices on all our art supplies and occasionally run sales and promotions, including liquidation sales, to make our products even more affordable. We also offer return and sale of good condition items. Check back often for new deals!
Do you have a return or exchange policy?
We accept returns for up to thirty days from the original date of purchase. If the product was purchased from an Alvin dealer, store, or online web store, the item must be returned to the original point of purchase. To return or exchange an item purchased directly from Alvin, please contact us for a return authorization number RA # and instructions on returning the item. No returns will be processed without a RA#.

Misc

Where are Alvin products manufactured?
Alvin is proud to have manufacturing partnerships around the globe. Germany, Italy, Japan, and India are just a few countries where we manufacture.
How do I know which pencils or pens are best for my specific project?
When choosing the size of lead to use when drawing or drafting, there are a few factors to consider: The type of project you are working on: Larger lead sizes are typically used for rough sketching and larger drawings, while smaller lead sizes are used for detailed work and fine lines. The type of surface you are working on: Harder surfaces, such as drafting vellum, require a harder lead to prevent smudging, while softer surfaces, such as sketch paper, can accommodate a softer lead. The desired line width: If you want a thin, fine line, you should use a smaller lead size, while if you want a thicker, bolder line, you should use a larger lead size. Personal preference: Some artists prefer to work with a specific lead size, while others will experiment with different sizes to achieve the desired effect. It is also worth noting that many pencils come with a lead size indicator, indicating the width of the lead, which can help you choose the right size for your project. Additionally, it's always good to have a variety of lead sizes on hand, so you can switch between them as needed depending on the project you are working on.
Are your prices competitive with other art supply retailers?
We strive to offer competitive prices on all of our drafting and art supplies, so you can be sure you're getting a great deal when shopping with us.
Are your products suitable for professionals or just for hobbyists?
We are proud to support students, hobbyists, and professionals in many different fields. Our tools have been appropriated by makers, bakers, fashion teachers, sculptors, landscape architects, game builders and many more.
Do you carry hard-to-find, specialized art supplies?
Yes, Alvin carries a wide range of hard-to-find, specialized art supplies. We have a wide variety of specialty papers, from tracing paper to vellum, as well as a variety of drafting supplies that have become the industry standard.